|
 |
 |
|
|
|
| Monday, 31 October 2005 12:05 | | BNN: British Nursing News Online · www.bnn-online.co.uk
|
|
|
New figures have revealed that the number of people requesting independent reviews into their complaints about the NHS has more than doubled in the past year.
The Healthcare Commission received 8,000 requests in the 12 months to August, up from 3,700 such requests in the previous year.
The commission is urging the NHS to deal with more cases at a local level and has called on trusts to make important information available more quickly.
The watchdog is currently sending a third of cases back to the NHS because they have not been sufficiently resolved, up from 27 per cent of cases at the end of May and 32 per cent at the end of September.
Marcia Fry, the commission’s head of operational development, said: "We have been working as hard as we can to get as many NHS complaints resolved as quickly as possible and those efforts are now bearing fruit," she said.
"However, all trusts must also play their part."
NHS trusts must improve their ability to resolve complaints from patients "quickly and locally", she added.
"It is worrying that so many of the NHS complaints that come to us are having to go back to the NHS to be put right."
|
|
| -
0 comments on this story
|
|
|
Home Top Disclaimer Site
Credits
Nursing Jobs | Just for Nurses | Nursing Agencies List | Charles Bloe Training
Nursing Portal | Nursing Events | Brutish Nursing | British Nursing Websites
Website Development and SEO Services
|
|
|
