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| Monday, 28 February 2005 09:43 | | BNN: British Nursing News Online · www.bnn-online.co.uk
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Janet Warnes, 68, who waited three years to see Mr Fraser a consultant, at Leeds General Infirmary finally got her appointment, only to be told that he had died two years earlier.
Janet was due to be fitted with a hearing aid when she first saw Mr Fraser in 2002 but she had to wait until last month for her second appointment only to be told of the sad news.
Mrs Warnes, said: “I was starting to think I might be dead before I finally saw a doctor, but I never expected him to be”.
When she was finally seen by another doctor, she was told that she could now go on the waiting list for a hearing aid, but that could take up to another two years.
Leeds Teaching Hospitals NHS Trust, which runs Leeds General Infirmary, apologised to Mrs Warnes but said that her experience had been caused by a “one-off computer system error”.
A spokesman said: “The appointment letter in question was generated in error by our automated system. We are extremely sorry for any embarrassment or distress it might have caused and have taken steps to ensure this cannot happen again”.
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